Terms of Use

These terms of use apply to the use of the website at www.personalizeme.co.uk (the “Website”) and the mobile application “PersonalizeMe” (the ‘App’). By accessing this website and/or the App and/or placing an order(s), you consent and agree to our terms of use.

The www.personalizeme.co.uk and the App (“JJs Product Personalization” or “JJs” or “PersonalizMe” or, "us", or "our", or "we") allows users to purchase the products from online store and/or upload design, images and/or pictures ("Images") to the website and/or the App to create unique gifts and personalized product ("personalized products (s)") using those images. These Terms of use ("Terms") govern your access to and use of the website and/or the App and services available through the website and/or the App ("Services").

You still own all the design and pictures you order from us.

You keep the copyright to all your images. We won’t sell them, share them, or use them for anything other than getting your personalized products & photo prints printed and delivered to you. If you want, we’ll delete all your pictures and personal information from our systems. All you need to do is send us an email to info@personalizeme.co.uk through the email address you entered when you made your order.

You agree not to order any pictures you don’t own or you don't have the right to use or with any pornography or discriminatory content.

There are lots of people involved in the printing process, so we can’t print any images with nudity or offensive content. We also can’t print pictures that you don’t own the copyright or have the right to use.

If there’s a problem with your personalized products & photo prints

If there are any issues, just send us an email to info@personalizeme.co.uk or message us via the chat with us option on our website and/or the App. Marble & stone materials lots vary in appearance and dimension. All pictures are a rough guide. Any variations in texture, color, veining and pattern must be accepted. Purchasing our product implies that you acknowledge that natural stones vary in pattern, texture, and color. The actual stone delivered may differ from the sample or picture(s) shown. Due to the personalized nature of our goods, we are unable to offer a refund if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

Use of the Services

Use of the services and access to the website and/or the App is void where prohibited. By using the services, you represent and warrant that

  1. all information you submit is truthful and accurate;
  2. you are 18 years of age or older, have your parent's or guardian's permission to enter into these Terms, or otherwise have the ability to form a binding contract;
  3. your use of the website and/or the App or services does not violate any applicable law or regulation or any obligation you may have to a third party;
  4. your use of the website and/or the App and services shall be in compliance with all applicable laws and regulations;
  5. you are solely responsible for the contents of transferred image data and possess all the necessary copyrights, trademark rights or other rights for all works, files and images that are transferred. In case of infringement of those rights, the user is obligated to indemnify JJs Product Personalization (and www.personalizeme.co.uk) from any claims that might be issued by third parties. This is strictly ensured by liability assumption versus the claimant. If the claimant does not approve the liability assumption the user will indemnify JJs Product Personalization (and www.personalizeme.co.uk) from all claims. In this case the user will support JJs Product Personalization (and www.personalizeme.co.uk) in the defense of such claims. The user bears all incidental expenses (e.g. court and lawyer costs, fines, etc.);
  6. you are solely responsible for obtaining the consent of the parent or guardian ("Parental Consent") before transferring us any information, including images, of any children; and
  7. you will not add any Special Categories of Data (as such term is defined in Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR") and if you do add any Special Categories of Data, you hereby represent and warrant that you have obtained explicit consent if and as required under applicable law and that you shall be solely responsible and liable for any such data, including in the event of any data breach by JJs Product Personalization.

You may use the website and/or the App and the services in accordance with and subject to these Terms of use. JJs Product Personalization may, at its sole discretion and at any time, modify or discontinue, temporarily or permanently, any part of the website and/or the App or the services without notice. JJs Product Personalization shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the services. In order to use the website and/or the App, you will be required to provide certain information as may be requested by JJs Product Personalization. You are fully and solely responsible for the security of your computer system and/or mobile phone and/or other device and all of your activity on the website and/or the App. We do not police for and cannot guarantee that we will learn of or prevent any inappropriate use of the website and/or the App. JJs Product Personalization may, for any reason, at its sole discretion and without notice, discontinue or refuse to provide you with the website and/or the App or services. Grounds for such refusal may include but are not limited to:

  1. violation of the letter or spirit of these Terms,
  2. fraudulent, harassing or abusive behavior,
  3. behavior that is illegal or harmful to other users, third parties, or the business interests of JJs Product Personalization,
  4. breach of your representations and warranties herein or breach of any of the terms of these Terms, or
  5. use of your chargeback rights with your credit card company or denial or dispute of any preapproval obtained by JJs Product Personalization from your credit card company.

If we believe, at our sole discretion, that a violation of these Terms or any illegal or inappropriate behavior has occurred, we may take any other corrective action we deem appropriate. We reserve the right to investigate suspected violations of these Terms or illegal and inappropriate behavior on the website and/or the App. We will fully cooperate with any law enforcement investigation or court order requesting or directing us to disclose the identity, behavior or (User) Content (as defined below) of anyone believed to have violated these Terms or to have engaged in illegal behavior in connection with the website and/or the App and/or the services. Any suspension, termination, or cancellation of services shall not affect your obligations to JJs Product Personalization under these Terms (including but not limited to ownership, indemnification, limitation of liability and payment obligation), nor will it affect any other terms herein, which by their sense and context are intended to survive such suspension, termination, or cancellation.

Content and User Content

Certain types of content may be made available through the website and/or the App and/or the services. "Content" as used in these Terms means, collectively, all content on or made available on the website and/or the App or through the services, including any images, photos, pictures, and any modifications or derivatives of the foregoing. The website and/or the App may allow you to upload certain content including but not limited to design, images and photos. All content uploaded by you is referred to as "User Content." User Content may include Special Categories of Data or data relating to children, including images of children ("Sensitive Data"). You are and shall remain at all times fully and solely responsible for any User Content you upload to the website and/or the App. You represent and warrant that any such user content complies with all applicable laws, that you have all necessary rights and authorities to submit any such user content through the website and/or the App and services, and that no such user content infringes or violates any third party intellectual property rights, privacy or publicity rights or moral rights. You further represent and warrant that you have obtained all rights as required under applicable law, to provide JJs Product Personalization with sensitive data for the purpose f processing such sensitive data in accordance with these terms and our privacy policy and that you have obtained consent, in accordance with applicable law from any data subject or parent or guardian of data subject, as applicable, whose data, including sensitive data, is submitted through the website and/or the App and services. JJs Product Personalization has no obligation to accept any request to print or maintain any user content. Moreover, JJs Product Personalization reserves the right to remove and permanently delete any user content uploaded by you, without notice and for any reason. We do not endorse any content (including without any limitation any user content) or any opinion, recommendation, or advice expressed in any content, and we expressly disclaim any and all liability in connection with content. We disclaim all liability, regardless of the form of action, for the acts or omissions or users (including unauthorized users), whether such acts or omissions occur during the use of the service or otherwise. JJs Product Personalization may retain the User Content, including Images (including in your order history) as long as the details has not been removed by you or by us, for any reason. You may ask us to delete any User Content, including Images, by sending us an email, specifying your request, as detailed in our Privacy Policy. Any Images uploaded by you to the services and not elected by you to be printed on Personalized products & photo prints will be automatically deleted after thirty (30) days from the day you have uploaded the image(s).

User Content Restrictions

Without limiting the foregoing, you agree that you will not transmit, submit or upload any User Content or act in any way that:

  1. restricts or inhibits use of the website and/or the App and/or Services;
  2. violates the legal rights of others;
  3. infringes (or results in the infringement of) the intellectual property, moral, publicity, privacy, or other rights of any third party;
  4. is (or you reasonably believe or should reasonably believe to be) stolen, illegal, counterfeit, fraudulent, pirated, unauthorized, or violent, or in furtherance of any illegal, counterfeiting, fraudulent, pirating, unauthorized, or violent activity, or that involves (or you reasonably believe or should reasonably believe to involve) any stolen, illegal, counterfeit, fraudulent, pirated, or unauthorized material;
  5. does not comply with all applicable laws, rules and regulations;
  6. imposes an unreasonably or disproportionately large load on our infrastructure; or
  7. posts, stores, transmits, offers, or solicits anything that contains the following, or that you know contains links to the following or to locations that in turn contain links to the following:
  8. material that we determine to be offensive (including material promoting or glorifying hate, violence, bigotry, or any entity (past or present) principally dedicated to such causes or items associated with such an entity,
  9. material that is racially or ethnically insensitive, or that is defamatory, harassing or threatening,

iii. pornography or obscene material, and anything depicting children in sexually suggestive situations whether or not depicting actual children or may be harmful to a minor,

  1. any virus, worm, Trojan horse, or other harmful or disruptive component, or
  2. anything that encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law or regulation or is otherwise inappropriate or offensive.

Use Restrictions

You may not do or attempt to do or facilitate a third party in doing any of the following: a. attempt to decipher, decompile, disassemble, or reverse-engineer any of the software used to provide the services or the website and/or the App without our prior written authorization, including framing or mirroring any part of the website and/or the App or attempt to reverse-engineer any of the technology used within the Personalized products & photo prints; b. circumvent, disable, or otherwise interfere with security-related features of the services or the website and/or the App or features that prevent or restrict use or copying of any content; c. use the website and/or the App, content, or services in connection with any commercial endeavors in any manner, except for the purposes specifically set forth in these Terms; d. use any robot, spider, site search or retrieval application, or any other manual or automatic device or process to retrieve, index, data-mine, or in any way reproduce or circumvent the navigational structure or presentation of the website and/or the App; or e. use the website and/or the App, content, or services in any manner not permitted by these Terms.

Intellectual Property

JJs Product Personalization, its affiliates or its licensors (as the case may be) owns the website and/or the App and the services, including all worldwide intellectual property rights in the website and/or the App, and the trademarks, service marks, and logos contained therein registered and unregistered. Except as expressly permitted herein, you may not copy, further develop, reproduce, republish, modify, alter download, post, broadcast, transmit or otherwise use the website and/or the App, or the services. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in the website and/or the App or services, if any. All trademarks are trademarks or registered trademarks of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of JJs Product Personalization or any third party. You own the Images you upload to the website and/or the App and/or services and all intellectual property rights related thereto. JJs Product Personalization will use the Images only for the purposes of providing the services. For the purpose of receiving the services, and as part thereof the Personalized product(s) & photo print(s), you are giving JJs Product Personalization the right to use the Images, per the below:

By submitting or uploading any User Content and/or Images, you grant JJs Product Personalization and its successors a worldwide, limited, non-exclusive, royalty-free, perpetual, sublicensable and transferable license to use, copy, and print such User Content and/or Images on the Personalized product(s) & photo print(s).

Copyright

The policy of JJs Product Personalization is not to infringe upon or violate the intellectual property rights or other rights of any third party, and JJs Product Personalization will refuse to use and remove any User Content in connection with the website and/or the App that infringes the rights of any third party. Under the Digital Millennium Copyright Act of 1998 (the "DMCA"), JJs Product Personalization will remove any Content (including without limitation any User Content) if properly notified of that such material infringes third party rights, and may do so at its sole discretion, without prior notice to users at any time. The policy of JJs Product Personalization is to terminate the accounts of repeat infringers in appropriate circumstances. You are in the best position to judge whether User Content is in violation of intellectual property or personal rights of any third-party. You accept full responsibility for avoiding infringement of the intellectual property or personal rights of others in connection with User Content. JJs Product Personalization will remove any Content (including without limitation any User Content) if properly notified of that such material infringes third party rights, and may do so at its sole discretion, without prior notice to users at any time. If you believe that something appearing on the website and/or the App infringes your copyright, you may send us a notice requesting that it be removed, or access to it blocked. If you believe that such a notice has been wrongly filed against you, the DMCA lets you send us a counter-notice. Notices and counter-notices must meet the DMCA’s requirements. We suggest that you consult your legal advisor before filing a notice or counter-notice. Be aware that there can be substantial penalties for false claims. Send notices and counter-notices to us by contacting info@personalizeme.co.uk

Fees and Payment

In connection with your purchase of a personalized product(s) through the services, you will be asked to provide customary billing information such as name, billing address and credit card information either to JJs Product Personalization or its third-party payment processor(s). You agree to pay JJs Product Personalization the Fee as set forth in the website and/or the App during the purchase process for any confirmed transactions made in connection with your account in accordance with these Terms by one of the methods described on the website and/or the App. You hereby authorize the collection of such amounts by charging the credit card provided, either directly by JJs Product Personalization or indirectly, via a third-party online payment processor or by one of the payment methods described on the website and/or the App. If you are directed to a third-party payment processor(s), you may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Where applicable, in certain locations, taxes may also be charged. It is the responsibility of the user to determine whether user is required to collect any applicable taxes, and to clarify such information when purchasing the Personalized product(s) & photo print(s). JJs Product Personalization does not accept any responsibility for the calculation or collection of any applicable taxes. Except as expressly provided below, fees are non-refundable.

Refunds

Due to the personalized nature of our goods, we are unable to offer a refund if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

Third Party Applications and Services

Portions of the website and/or the App and/or services may involve linking to or using web sites belonging to third parties. The website and/or the App may also provide you with links to access the sites of third party vendors including, without limitation, for the purpose of reviewing or using their services. We have no control over third-party sites, and all use of third-party sites and services is at your own risk. Additionally, JJs Product Personalization cannot accept responsibility for any payments processed or submitted through such third party sites, or for the privacy policies of any such sites. JJs Product Personalization is not responsible for content or services available by means of such sites. JJs Product Personalization does not endorse any products or services offered by third parties and we urge our users to exercise caution in using third-party sites.

Disclaimers and Disclaimer of Warranty

Your use of the website and/or the App, services and personalized products & photo prints(s) is at your sole discretion and risk. The website and/or the App, content thereof (including User Content) services and Personalized products & photo prints are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. While we make reasonable efforts to print the design and images on the Personalized product(s) & photo print(s) as similar to the respective Image as provided by you through the website and/or the App as possible, we do not make any warranties or representations in respect thereof. We do not represent or warrant that Personalized product(s) & photo print(s) will be of good quality or useful for your needs.

We expressly disclaim all warranties of any kind, express, implied or statutory, relating to

  1. the website and/or the App, content (including user content) services and personalized products & photo prints, including without limitation the warranties of title, merchantability, fitness for a particular purpose, non-infringement of proprietary rights, course of dealing or course of performance